Support
TalkMera Support
Need help with your TalkMera service, WhatsApp connection, automation or integration? Email hello@talkmera.com with a clear description of the issue.
WhatsApp connection
Connection status, Coexistence setup, onboarding issues or unexpected connection behaviour.
Automation or workflow
A workflow not starting, incorrect routing, missing notifications or unexpected behaviour.
Integration issue
Failed data transfers, authentication problems, unavailable third-party services or incorrect updates.
AI-assisted workflow
Incorrect classification, inappropriate output, interpretation problems or escalation issues.
Account or billing
TalkMera service charges, invoices, account details or service-scope questions.
Privacy or data request
Access, correction, deletion, retention or other privacy questions.
When reporting a problem
- Your business name
- The affected WhatsApp number or account reference
- When the issue occurred
- What you expected to happen
- What actually happened
- Whether the issue is still occurring
Urgent and security issues
If a live TalkMera-managed workflow is materially affected, make the impact clear in the subject line. If you believe an account has been compromised or data may have been affected, state clearly that the message relates to a security concern.
TalkMera does not advertise 24/7 support or guaranteed emergency response times unless those arrangements are specifically agreed as part of your service.
Contact TalkMera Support
Include your business name and a brief description of the issue.